At Golden Empadas, your satisfaction is our top priority, which is why we offer a wide range of flexible payment methods to make your online shopping experience simple and convenient. Here are the payment methods we accept:
1. Proper Storage
Customers are responsible for storing frozen food products according to the instructions provided at the time of delivery. Inadequate storage leading to product deterioration will not be eligible for returns or refunds.
2. Inspection Upon Delivery
Customers should inspect delivered frozen food products immediately upon receipt. If any product shows signs of excessive thawing, deterioration, or any other visible irregularity, customers should notify the delivery person and document the issue.
3. Returns and Complaints
The customer has the right to return defective frozen food products, those that do not match the provided description, or those that have been stored and handled properly. Requests for returns or complaints must be made within a maximum of 7 days from the delivery date. The customer should contact our customer service through specified channels to report the issue and initiate the return or complaint process.
4. Return Procedure
When requesting a return or complaint, the customer should provide complete purchase details, including the order number, product description, and reason for return. Our customer service team will provide detailed instructions on how to proceed with the return, including providing a return authorization code, if applicable. The customer is responsible for the return shipping cost unless the product is proven to be defective or not as described.
5. Analysis and Resolution
Upon receiving the returned product, our team will analyze the reason for the return and assess its compliance with our policy. In case of defective, non-conforming products, or issues related to storage/handling, we will offer the option of a full refund or product replacement. In situations where the validity of the complaint cannot be determined, our team may request additional information or conduct tests.