At Golden Empadas, we are committed to delivering high-quality frozen products. However, we understand that issues may arise. Below is our policy regarding returns:

• Conditions for Returns:
  • Frozen Products Only: All our products are sold frozen and must be returned in their original, frozen condition.
  • Return Window: Returns are accepted within 3 days of purchase.
  • Returned products will be evaluated based on the conditions outlined below. If they meet the required criteria, they will be exchanged for the same item. Refunds will not be issued; only product exchanges are allowed.

When Exchanges Are Approved

• Damaged or Defective Products.
• Incorrect Orders: If you received the wrong item(s).

When Exchanges Are Not Approved

• Products returned after the 3 day window.
• Partially consumed products, unless a defect is identified.

How to Request a Return

• Contact Us: Email us at info@goldenempadas.com with the order number, details of the issue, and a photo of the product (if applicable).
• Product Review: Our team will review your request and respond within 3 business days.
• Replacement Process: If approved, bring the product to the designated pickup location where it was originally collected to receive a replacement.

Important Note

We do not offer refunds or exchanges for reasons related to personal preferences, such as taste. Please ensure you review the product description before purchase.

Need help?

Contact us at info@goldenempadas.com for questions related to refunds and returns.