Effective Date: August 8, 2026
At Golden Empadas, we are committed to delivering high-quality frozen products. Due to the perishable and frozen nature of our products, we maintain a strict policy regarding returns and refunds for food safety reasons.
No Returns for Change of Mind
We do not accept returns or offer refunds for change of mind, personal preference, or taste. Once the order has left our facility, physical returns of frozen products are not permitted for food safety and quality reasons.
When Replacements or Refunds Are Available
We will offer a product replacement or a refund in the following situations:
- The product arrived damaged or defective.
- You received the wrong item(s).
- The product arrived spoiled or thawed due to issues during transit (not caused by delayed pickup or improper storage by the customer).
Conditions
- The issue must be reported within 48 hours of delivery or pickup.
- You must provide the order number and clear photographic evidence of the problem.
- Products that were partially consumed, left unrefrigerated/frozen after delivery, or reported after the 48-hour window will not be eligible.
How to Request a Review
Email us at info@goldenempadas.com with:
- Order number
- Description of the issue
- Photos of the product and packaging
Our team will review your request and respond within 3 business days. If approved, we will arrange a replacement or issue a refund.
Important Note
We do not offer refunds or replacements for reasons related to personal preference, taste, or change of mind. Please carefully review product descriptions before purchasing.
This policy does not affect your statutory rights regarding defective products under Massachusetts law.
Contact
For any questions regarding this policy, contact us at info@goldenempadas.com.
