Golden Empadas (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or engage with our services. This policy complies with applicable federal laws in the United States, including the California Consumer Privacy Act (CCPA) where applicable, and Massachusetts state laws.

Information We Collect

We may collect the following types of personal and non-personal information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment information, and account details.
  • Order Information: Purchase history, preferences, and transaction details.
  • Device Information: IP address, browser type, operating system, and cookies.
  • Usage Data: How you interact with our website, including pages visited and time spent.

How We Use Your Information

We use the information collected to:

  • Process transactions and fulfill orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send marketing communications (with your consent).
  • Prevent fraud, enforce our terms, and comply with legal obligations.

How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors that assist in payment processing, order fulfillment, and website analytics.
  • Legal Compliance: When required by law, such as to comply with a subpoena, government request, or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or asset transfer, your information may be transferred to a successor entity.

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of data transmission over the internet is completely secure. We encourage you to take precautions when sharing personal information online.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access & Correction: You may request access to the personal data we hold about you and request corrections if needed.
  • Opt-Out: You can opt out of marketing emails by using the “unsubscribe” link in our emails.
  • Deletion Requests: You may request the deletion of your personal information, subject to certain exceptions required by law.
  • Cookies: You can adjust browser settings to refuse cookies, though this may affect website functionality.

SMS & Communications Consent

By providing your phone number and opting in, you consent to receive SMS messages from Golden Empadas, including order updates, delivery notifications, and promotional offers. Consent is not a condition of purchase. Standard message and data rates may apply.

Opting In

Customers opt in by:

  • Checking the box at checkout to agree to receive SMS updates (this option will be available at checkout).
  • Subscribing through our website’s sign-up form.
  • Sending an SMS with the keyword “JOIN” to our toll-free number.

Opting Out

You can opt out at any time by replying “STOP” to any SMS message received. Once opted out, you will no longer receive SMS communications from us, except for necessary transactional messages related to active orders.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from minors. If we discover that a minor has provided personal data, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contacts Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Golden Empadas Co.
Email: info@goldenempadas.com
Address: 218 W Cummings Park, Woburn, MA 01801
Phone: 781.628.8276

By using our website and services, you consent to this Privacy Policy.